Trusted Care Partners will manage and ensure that our organisation provides participant access to services and supports that respect and protect their dignity and right to privacy. This policy applies to all Trusted care partners staff, management and support workers.
Trusted care partners is committed to protecting and upholding all stakeholders right to privacy and dignity; including participants, support workers, management and representatives of agencies we deal with.
Trusted care partners is committed to protecting and upholding the participants right to privacy and dignity as we collect, store and handle information about them, their needs and the services provided to them.
Trusted care partners requires support workers, administration staff and management to be consistent and careful in the way they manage what is written and said about individuals and how they decide who can see or hear this information.
Trusted care partners is subject to safeguards, rules and regulations. Trusted care partners will follow the guidelines of the Australian Privacy Principles in its information management practices.
Trusted care partners will ensure that each participant understands, and agrees to, what personal information will be collected and why, including recorded material in an audio and/or visual format.
Trusted care partners will advise each participant of privacy policies using the language, mode of communication and terms that the participant is most likely to understand. (Easy Read documents are made available to all participants.
Trusted care partners will ensure that:
This policy conforms to the Federal Privacy Act (1988) and the Australian Privacy Principles, which govern the collection, use and storage of personal information.
This policy will apply to all records, whether hard copy or electronic, containing personal information about individuals, and to interviews or discussions of a sensitive personal nature.
In dealing with personal information, all Trusted care partners staff will:
Participant records will be kept confidential and only handled by staff directly engaged in the delivery of service to the participant. Information about participants may only be made available to other parties with the consent of the participant, or their advocate, guardian or legal representative. A written agreement giving permission to the recording must be maintained in the participant’s file. All hard copy files of participant records will be kept securely in a locked filing cabinet, in the office of Director or Franchisee.
All staff are responsible for the management of personal information to which they have access. The Directors are responsible for the content in Trusted care partners publications, communications and on the website. This extends to all local advertising by Franchisees both in printed and/or electronic form and must ensure the following:
At the first interview, participants will be notified of the type of information is being collected about them, how their privacy will be protected, and their rights in relation to this data. Information sharing is part of our legislative requirements. Participants must give consent to any information sharing between our organisation and government bodies. The participant is offered to opt-out of any information sharing during audits.
To ensure privacy for participants or Support Worker when discussing sensitive or personal matters, Trusted care partners will only collect personal information which is necessary for the provision of supports and services and which;
When in possession or control of a record containing personal information, Trusted care partners will ensure that the record is protected against loss, unauthorised access, modification or disclosure, by such steps as it is reasonable in the circumstances to take. If it is necessary for that the record to be given to a person in connection with the provision of a service to Trusted care partners, everything reasonable will be done to prevent unauthorised use or disclosure of that record.
Trusted care partners will not disclose any personal information to a third party without the individual’s consent unless that disclosure is required or authorised by or under law.
Trusted care partners acknowledges the traditional owners of country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to elders both past and present.