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FAQs

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We provide many services that relate to disability and aged care. You can have all the services you require
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NDIS (National Disability Insurance Scheme) is a scheme of the Australian Government to fund costs associated with disability. NDIA (National Disability Insurance Agency) administers the scheme and NDIS Commission (NDIS Quality and Safeguards Commission) oversees it.

People with a "permanent and significant" disability (under the age of 65) are entitled to get funding under NDIS.Funding is allocated for any "reasonable and necessary" support needs related to their disability.

NDIS funds cover the cost of supports across a wide range of areas. From daily personal activities to therapeutic support and wellbeing, NDIS provides funds for all services, which it considers necessary for the independence of the person.

The funds might also support transportation, community participation and home modification costs. All the details are outlined in the plan.

Your NDIS plan is a document about you. It outlines your life goals and aspirations. The plan document also contains a breakdown of the supports required to help you achieve your goals. And it includes the details of allocated funding too.

The NDIS plan is based on the details provided during the initial planning meeting with the Local Area Coordinator (LAC).

Local Area Coordinators (LACs) are organisations working as NDIS Planners in selected regions.

Yes, you can. You can approach an NDIS planner or your LAC to fund the support needed. NDIS has provisions to add funding to coordinate support needed for implementation of a plan. Check details on our Support Coordination page.

You can also get funds to hire a plan manager. Check details on our Plan Management page.

You can manage your NDIS Plan yourself, with assistance from a nominated person. And you also have the option to choose an NDIS-registered plan manager to take care of the accounts. Whatever you want to do, discuss it with the planner during your meetings.

It depends on individual needs. Sometimes, everything is sorted out in one meeting. And at other times, it takes longer to work out all the details. From services you need to the choice of ideal support service providers, everything is discussed during the meetings.

Yes. You have the flexibility to choose the service providers you want. You can have one service provider for all the services you require, or multiple providers catering to different needs. Also, we have a database of caring and reliable service providers if you need help with finding a service provider.

Most times, NDIS does a yearly review of your plan, the services provided and the current situation. And you can opt for changes during the review.

You can also ask to have your NDIS plan reviewed any time, and accommodate changes as per the circumstances.

Please note that services offered by each location may vary. Please scroll up to see the list of services we offer. Click Here to see the NDIS TTP rates.

Trusted Care Partners charges NDIS participants the rates published in the NDIS Support Catalogue, for the services it provides. 

We will continue to charge the Temporary Transformation Payment rates (a scheme designed to assist in ensuring sufficient service provision for NDIS participants).  House Cleaning, House/Yard Maintenance, Support Coordination and Sleepovers are not affected by this.

We are including here the new rates for common supports only. You can view both the NDIS Price Guide and the NDIS Support Catalogue at .www.ndis.gov.au/providers/price-guides-and-information

Plan Management is an NDIS service to make your day-to-day life easy. A plan manager will help you manage and process the invoices, and take care of the funds. A plan manager will also maintain the documents, prepare the reports and outline budget to make the best use of your funds.

Plan Management is provided as a part of your NDIS plan, and it costs you nothing. NDIS will cover the expenses incurred as the management services.

Keeping track of invoices, maintaining financial records and administering the funds can be a troublesome experience. Therefore, a plan manager will make sure your invoices are cleared, maintain your paperwork or claim reimbursements (if any). Thus, you are in control of your life without the administrative burden.

Support Coordination is an NDIS service to help you live more independently. A support coordinator will help you locate and coordinate potential support providers and manage the services. If needed, a specialist support coordinator will also assist you to manage challenges in your support environment.

A support coordinator helps you understand NDIS and its plans. And you'll also get more confidence to manage the process yourself,in the future.

If Support Coordination is a part of your NDIS plan, it costs you nothing. NDIS will cover the expenses incurred as the coordination services.

Contact us to find if you qualify for Support Coordination funding

Coordinating support services from different service providers can be complicated and exhausting. Therefore, a support coordinator makes the task easier by helping you choose support service providers and monitor the services. Thus, you can better focus on your goals and live life as you want.

It’s easy to sign up for Support Coordination from Trusted Care Partners. Fill your contact details in the sign-up page, and we will get in touch with you.

 

We care for all our employees and associate workers. With Trusted Care Partners, you'll have flexible working hours to maintain a comfortable work-life balance. We recognise everyone’s contributions. And we ensure personal development and career growth.

We are always looking for committed support workers and domestic assistants to join our team. And we also have a range of in-office positions for Service Coordinators, Support Coordinators and Business Coordinators, among others.

Check the open positions on our Careers page.

 

The foremost requirement to be a support worker is to share our vision of a world where everyone is as independent as possible. You must be committed to supporting people who require assistance with daily living and participation in the community.

And the mandatory skills are –

  •         communicative
  •        positive attitude
  •        practical mindset
  •         presence of mind
  •         respect for individuals

 

We want people who share our vision of a world where everyone is as independent as possible. You must be committed to helping people with general housework and other activities to lighten their load.

And the mandatory skills are –

  •       positive attitude
  •         practical mindset
  •         respect for individuals

SDA stands for Specialist Disability Accommodation. These are residential facilities to cater to the special needs of people who have extreme functional impairments. These homes are furnished with fully-assistive technology like automated doors, sensor lights and bedside electronic controls.

SDA homes enable people to take care of themselves, be a part of the community and enjoy life on their terms.

SDA funding under NDIS is available to only those participants with very high support needs or extreme functional impairments.

Contact Us to find if you qualify for SDA funding

Among the various facilities in SDA are – Training is provided to make everyone familiar with assistive technology. Ongoing technical support, maintenance and upgrades are provided when needed.

  •        Bedside controls for electronic
  •           Central control systems in common area
  •       Sensor-enabled LED light
  •           Automated doors
  • Smart power points

     

SDA homes are newly built accommodation facilities. And you can expect up to 6 months of waiting time before you can move in.

SDA are rental accommodation facilities, and you'll be required to contribute 25% of the Disability Support Pension from NDIS. Other factors like furniture, technology package and utility services also affect the cost.

You can ask for additional Support Coordination hours in your NDIS plan, to explore housing options. Then, your support coordinator will outline a housing plan for NDIS funding as per your requirements.

SIL stands for Supported Independent Living. These are support plans for people with mental or physical disabilities, who need a caregiver to attend to their needs. Support workers are provided for 24x7 assistance or at fixed intervals as required. And they assist with the day-to-day activities.

SIL aims to enable people with disabilities to live as independently as possible.

SIL funding is for the assistance provided to the NDIS participants. It takes care of the cost of support services. SDA funding, instead, is for the special accommodation facilities. It takes care of the rent and house modifications.

SIL funding is available to only selected participants who have very high support needs or extreme functional impairments.

contact us to find if you qualify for SIL funding

Some services includedin SIL are –

  •           Assistance with personal care
  •           Help with daily chores
  •       Support with household management
  •       Help with developing social skills
  •           Assistance with recreational activities

SIL funding might also cover some outdoor activities, on a case-by-case basis.

NDIS will cover the expenses incurred while delivering SIL services. But you'll need to bear the everyday living expenses like rents, utility bills or grocery expenses. You'll also need to take care of expenses incurred in transportation, therapeutic services, support technologies and other personal care aids.

Your support service provider creates the Roster of Care to get the approval of SIL funding. It’s a summary of the personal assistance you need during a typical week, whether during the day or night.

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Trusted care partners acknowledges the traditional owners of country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to elders both past and present.